F.C.C
We serve all industries.
An Environment that is connecting Professional agents with Business clients.
Welcome to Frequency Call Center (F.C.C), the epitome of virtual call center excellence in the vibrant island of Jamaica. Prepare to be enchanted by a call center experience that will make your business jump with excitement. With our exceptional blend of impeccably trained agents, irresistibly competitive rates, and alluring features, Frequency Call Center stands an excellent partner to any business.
we offer:
Captivatingly Trained Agents, Masters of Customer Delight:
At Frequency Call Center, we have carefully handpicked a team of agents who are nothing short of customer service virtuosos. With their extensive training, refined communication skills, and innate ability to connect with customers, our agents are masters of creating delightful experiences. They harmonize seamlessly with your brand's persona, leaving customers feeling valued, understood, and fully satisfied. Prepare to be mesmerized as our agents turn ordinary interactions into extraordinary moments that build lasting customer relationships.
Competitive Rates that Ignite Success:
In the dynamic world of business, we understand the importance of your bottom line. Frequency Call Center offers rates that not only entice but also ignite your path to success. Our pricing structure is thoughtfully designed to provide a competitive edge, allowing you to optimize your budget while receiving unparalleled service quality. Prepare to be blown away by the perfect balance of cost-effectiveness and excellence that only Frequency Call Center can offer.
A Haven of Reliability and Security:
In the realm of call centers, dependability is the cornerstone of success. At Frequency Call Center, we pride ourselves on being an oasis of reliability. Our robust infrastructure ensures uninterrupted operations, offering you peace of mind that your customers are always heard. With state-of-the-art security measures, including data encryption and stringent privacy protocols, we safeguard your customers' valuable information, leaving you free to focus on growing your business with confidence.
Our numbers
Contact
- Mandeville, Manchester, Jamaica
- * Balvenie Heights
- +undefined- 876 238-9340 - Main office location- whatsapp
- Management@fccenter.online
- 9am- 5pm Mondays to Friday Closed on holidays
Join US
Customer service agent
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
Requirements
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent
High-speed internet, Headset, laptop or desktop
Bonuses
Overtime pay
Bonus
Team Leader
- Work closely with the team, motivating and coaching them
- Hosting 1-2-1’s and team meetings
- Keeping up to date with business development and new product lines
- Reporting to the Customer Service Manager
- Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
- Ensure training and development plans are maintained for all team members
- Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
- Manage the fair and consistent application of performance management and disciplinary measures as necessary
- Support the Operations Manager to highlight operational risks and areas for improvement
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
- Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
- Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
- Work with the management team to identify and deliver positive change and business efficiencies
- Deliver the allocated part of the operation within agreed budgets, service levels and business targets
- Escalate any appropriate problems to senior management
- Support the Senior Manager to highlight operational risks and areas for improvement
Requirements
- Team management experience
- Coaching and communication skills
- Minimum of 2 years’ experience within a contact centre environment as a Team Manager
- Experience within customer services
- Excellent leadership and communication skills
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking
Headset, High-speed internet connection, Laptop or desktop
